Absolutely awful. The owner sucks. Gives you horrible service. Doesn’t like to show up when you are at the house. Does not cooperate with you. Could go on and on, and I would but we just spent money on a hot tub that now doesn’t work.
Ornery, discourteous, unprofessional staff. Stopped in several years ago to try to purchase new hoses for the filtration system. Admittedly, we were beginners at pool maintenance. The store associate acted as if we were bothering her, and, with an audible huff, showed us to a box of miscellaneous hoses that mostly wouldn't do for what we needed, then went back to standing behind the counter and glaring. We left without buying anything, and haven't been back.
(Fishy how there are so many glowing 5 star reviews by people who have submitted only one review. Is the owner trying to stack the deck against all the negative reviews by posting fakes??)
Had 4000 gallons of water delivered. Water was green like it was straight out of the river. The owner told us to deal with it. Pretty terrible experience. The pool was brand new out of the box. Buyer beware!
I contacted this business to get water delivered for my pool five times and one was in person when I asked them where my water was coming from before they told me that they had no record of any kind that I ever even contacted them to schedule a delivery. I took two and a half days off work as I was given three 'definitely tomorrow.' They could care less. I found another business that did the same exact price and they did it the following day.
I've had nothing but problems. they didn't place the skimmer and pump where I wanted them after I was told numerous times they would place them where I wanted. I was never told anything about needing a building permit. I was never told about an electrical outlet for the pool. I waited a month for the install. they give me attitude when i call to ask questions. I'm so unpleased with them! nothing has gone as I wanted. I've had the pool about a month. I've been in it 3 times for a total of about 60 mins tops... basically just floating... today I look out the water level is low.... looks like water is leaking from the framing on the one side. how is there a leak... it's just over 30 days old, barely used! I'm so not happy! thank goodness I took pics of the process along the way with them. they are just rude and don't care.
Mr Bill S Pools Spas is a US General Contractor based in Endicott, New York. Mr Bill S Pools Spas is located at 1802 E Main St, Endicott, NY 13760, USA.
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